Platform Teraco

Always available Support

24/7 / 365

Support Services

Always available

Teraco’s Service Level Agreements tightly define the operations environment and the performance of the technical support and service management teams. The effective and highly qualified data centre support team provides the skilled, round-the-clock service core to Teraco’s offering, with response times governed by the Service Level Agreement.

Support

We're here
to help

Remote Hands

  • Resetting or rebooting of equipment
  • Cable replacement
  • Checking of alarms on equipment
  • ClientZone access
  • Remote PDU management including reboot
  • SLA Management
  • Support Ticketing & Tracking

Facilities

  • Storage facilities during deployment
  • Staging areas during installations and for maintenance
  • Meeting rooms

Support

Client Zone

Client Portal

ClientZone’s mobile and web applications allow Teraco clients to access information for each of their deployments, log access or support tickets and order interconnects – from anywhere at any time.

Launch Client Zone

Contact

Get In Touch

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