About Teraco

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Terms & Conditions

For purposes of these terms and conditions, “Teraco” shall mean Teraco Data Environments (Pty) Ltd, and all of its subsidiaries.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errorsand we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us.
  • This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

Privacy Policy


We are committed to protecting your personal information and your right to privacy.  In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. This privacy policy applies to all information collected through our websites (such as https://www.teraco.co.za/or ClientZone), the Teraco Mobile Application, Access Control Application and Social Media applications e.g. Facebook, LinkedIn, Instagram or Twitter (“Apps”), and/or any related services, emails, surveys, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”).  Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  By accessing the Sites, you are deemed to have accepted and agreed to the information collection and use practices described in this Privacy Policy.

Download the complete document here. TDE-L-CPOL-002 Privacy Policy_V2 Open: Unrestricted access. No restrictions on distribution. Applicable to documents and records.

Download Privacy Policy

Terms and conditions

This Privacy Policy is subject in all respects to the Terms and Conditions of use of the Teraco website. This privacy policy was last updated on 08 April 2019. All Rights Reserved.


Email Disclaimer

IMPORTANT: This email (and any attachments) may contain confidential, private or legally privileged information and may be protected by copyright. The information is intended to be for the use of the individual(s) or entity to whom it was addressed. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the numbers or address above) immediately and delete it. Any legal privilege and confidentiality in the email will not be waived. Internet communications are not secure and subject to possible data corruption, either accidentally or on purpose, and may contain viruses. Teraco Data Environments Pty Ltd takes care to protect its systems from electronic virus attack or other harmful events, however the company gives no warranty that this email message, and/or attachments, is free of any virus or other harmful matter and therefore, accepts no responsibility for any loss or damage resulting from the recipient receiving, opening or using it.



Promotion of Access To Information Act

Information Manual in Terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 in Respect of Teraco Data Environments Proprietary Limited (Company Registration Number: 2007/004268/07)

PAIA Manual

Download PAIA Manual