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Teraco’s response to COVID-19

By 24th Mar 2020 Mar 27th, 2020 No Comments

COVID-19 has impacted the world in unimaginable ways resulting in both a South African and global crisis where we are all challenged in the fight to contain the spread of the disease and protect those most vulnerable in our society and our thoughts are with those who have been impacted. Our focus currently is prioritising on the health, safety and welfare of our clients, suppliers and employees and the continued, sustainable operation of our data centre facilities.

Over the last three weeks, we have implemented various measures across our facilities and company to ensure our operational sustainability is maintained and minimising the risk of service disruption to our client base.

Teraco Business Continuity

Sustainable operations within our data centre facilities are our priority in addition to the health, safety and welfare of our clients, suppliers and employees. We fully understand the responsibility of maintaining service continuity at this present time. Our facilities are fully functional, and we have activated our business continuity plans at all sites to ensure service provision is maintained. In line with our business continuity planning, we have engaged with our critical suppliers and partners to ensure that their service continuity is maintained over this time.

Data Centre Access

On 23 March, the South African Government announced further measures to deal with COVID-19. The Republic of South Africa has been placed into a state of lock-down with effect from midnight Thursday 26 March until midnight Thursday 16 April with only essential services being allowed to operate.

In view of this government announcement and further to the measures identified in our client releases dated 9 March and 16 March on COVID-19, Teraco has taken the decision to implement the following precautionary measure with effect from Thursday 26 March 5pm through to Friday 17 April 8am to ensure that our facilities and staff maintain operational sustainability:

  • Client visits to the facilities are restricted to allow for the most critical work only.

 Please note that during this restricted period, we will continue to offer remote hands services. In this regard, we ask clients to limit remote hands requests to critical work only. Fees will be waived for office and after-hours remote hands services during this time. We will also continue to receive client equipment into stores at this time.

We will continue to closely monitor the situation and adjust these measures based on the local authority’s regulations and recommendations.

Working in the Time of COVID-19

COVID-19 has presented our society with many new challenges and Teraco is committed to helping organisations implement additional IT infrastructure requirements and mitigate possible risks. The Teraco data centre facilities house many global and local cloud, content, network and Internet service providers. These organisations are working actively to reach more users and bring their applications closer to the end-user. We encourage our clients to connect, and where possible our team will facilitate these interactions.

Above All – Staying Safe

The health and safety of our entire community remains our highest priority. We will continue to closely monitor the situation as it evolves and share relevant information. If you have any questions, need assistance or want to share additional ways in which we can help, please do not hesitate to contact us.