Services

Support Services

Teraco’s Service Level Agreements tightly define the operations environment, as well as the performance of the technical support and service management team.

Africa Cloud Exchange

Interconnection

Colocation

Wireless Colocation

Teleport

Support

Support Services

Teraco’s Service Level Agreements tightly define the operations environment, as well as the performance of the technical support and service management team. The effective and highly qualified data centre support team provides skilled, around-the-clock service that is core to Teraco’s offering, with response times governed by a Service Level Agreement.

Our Remote Hands service, gives all our clients access to basic technical assistance 24 hours a day (terms and conditions apply).

Resources

Data Centre Guide

The Data Centre Guide will provide you with guidelines for visiting one of our Data Centre Facilities.

This service includes the following:

Remote Hands Support
  • Resetting or rebooting of equipment
  • Cable replacement
  • Checking of alarms on equipment
Use of Facilities
  • Storage facilities during deployment
  • Staging areas during installations and for maintenance
  • Meeting rooms
Remote Hands Support
  • ClientZone access
  • Remote PDU management including reboot
  • SLA Management
  • Support Ticketing & Tracking

Contact us for more details or to discuss your colocation requirements