Support Services

Teraco's Service Level Agreements tightly define the operations environment, as well as the performance of the technical support and service management team. The effective and highly qualified data centre support team provides skilled, around-the-clock service that is core to Teraco's offering, with response times governed by a Service Level Agreement.

Our Remote Hands service, gives all our clients access to basic technical assistance 24 hours a day (terms and conditions apply).

Data Centre Guide

The Data Centre Guide will provide you with guidelines for visiting one of our Data Centre Facilities.

Download DC Guide

This service includes the following:

Remote Hands Support

  • Resetting or rebooting of equipment
  • Cable replacement
  • Checking of alarms on equipment

Use of Facilities

  • Storage facilities during deployment
  • Staging areas during installations and for maintenance
  • Meeting rooms

Online Client Portal

  • ClientZone access
  • Remote PDU management including reboot
  • SLA Management
  • Support Ticketing & Tracking