Sustainability @ Teraco

Protect. Connect. Grow.


01 | Safety

Protecting Our People, Our Contractors and Our Clients

Teraco Data Environments and Tiber Construction awarded MBA's highest accolade for Health & Safety on a Construction Site in 2021

Zero Harm Safety Culture

At Teraco, we strive to embed world-class safety standards into the heart of our operational culture. We place the highest priority on the safety of everyone who engages with our business and encourage a culture where safety comes first and is everyone’s responsibility.

Our Safety Objectives


Reduction in Lost Time Incidents (LTI) frequency rate*

*2022 Financial Year


Total Reportable Incident frequency rate of less than 0.40x*

*2022 Financial Year

Build Highlights

  • JB4 construction site awarded Master Builders Association Safety Award.
  • A 54% decrease in Lost Time Incidents and a 49% decrease in Recordable Incidents resulted from lessons learned and safety initiatives carried over from previous capital works projects.
  • Project Improvements include Safety in Design, Traffic Control & Logistics, Ladders Last, Welfare Facilities and Security Access Control.

Overall Highlights

  • We continue to drive a health & safety culture through our successful Teraco Safety Champions Campaign.
  • Several new safety initiatives have been launched, including Teraco Life Saving Rules” and our 11 High-Risk Activities Campaign.
  • An overall 66% decrease in LTIs and 43% decrease in Recordable Incidents
  • We continue to educate our employees on safe ways of working and safety awareness through internal training.


02 | Employee Growth, Health and Wellness

Teraco understands the value our employees bring to our business and our communities – having an engaged and healthy workforce is vital to achieving our strategic goals:

  • Our employees’ health and well-being are always top of mind.
  • Supporting and upskilling our employees is an essential component of our future growth.
  • Where at all possible, we promote from within.
2021 Highlights
  • A successful Covid Vaccination Drive for our employees and contractors at our Johannesburg sites, with over 630 vaccines administered.
  • Ongoing awareness campaigns on the Ask Nelson programme, highlighting the support available to employees and their dependents.
  • 10% of our employees were supported during their tertiary studies.
  • We achieved a 90% employee retention rate in 2021.

Our Initiatives

Our Human Resources team make it a priority to provide benefits and programmes that promote healthy, balanced and productive lifestyles

Teraco Company Benefits Programme – we have a comprehensive benefits programme for all permanent employees that includes Medical Aid, Life and Disability Insurance; Maternity and Paternity leave. Both our Medical Aid and Life and Disability Insurance providers have health rewards programmes in place to incentivize healthy lifestyles.

Ask Nelson – provides employees and their dependents with support and protection, creating a culture of wellness reaching beyond the workplace. The result is a passion for staying healthier physically and emotionally while encouraging engagement and loyalty. It includes a systematic programme of counselling, financial, legal and leadership support and it’s ultimately concerned with identifying, preventing and treating issues that might affect overall productivity.


03 | Diversity and Inclusion

Diversity and inclusion are deeply ingrained in all aspects of our mission

We believe successfully inclusive workplaces begin with thoughtful hiring and recruiting processes – we support the principle of equal opportunity and employment based on merit. The evaluation process for recruitment is based on training, skills, competence, knowledge and the need to redress the imbalances of the past to achieve a workforce broadly representative of the South African people, including representation according to race, gender and disability.

To help foster the most inclusive climate possible, we provide a diversity forum in the form of the Teraco Employment Equity Forum that represents and advocates for our staff members.

We maintain an anti-discrimination and harassment policy which includes training for all employees at Teraco.

Teraco is a certified level 2 BBBEE contributor – as a South African organisation, we are committed to the spirit of empowerment and will continue to focus on improving every element of our BBBEE scorecard


We continue to grow with the support of a diverse and vibrant workforce:

  • We have 46% female representation on Teraco Executive Leadership Team
  • We hired 61 new employees in 2021
  • We retained our Level 2 BBBEE Contributor Status
Total Employees
Employees by Gender
Employee Ethnicity


04 | Community Upliftment

Uplifting Our Communities

Teraco is committed to being an active member of and giving back to the communities we operate in:

  • We initiate and support community investments and educational programmes.
  • We strive to invest more than R10 million annually in funding to support community causes.
  • We encourage and provide opportunities for employees to contribute to our communities.

South African Broadband Education Networks

Enabling the Digital Transformation of South Africa’s Schools and Colleges

Teraco has pledged a support grant valued at R7.5m to the SABEN via the Teraco Connect Foundation:

  • South African Broadband Education Networks (SABEN) is a non-profit company serving school networks and the Technical and Vocational Education and Training (TVET) sectors in South Africa. It is purpose-built to solve the digital requirements of these sectors.
  • Over the next five years, Teraco will partner with SABEN to support the national drive to end bandwidth poverty among South Africa’s schools and public TVET colleges.
  • The grant provides SABEN with a physical presence in Teraco data centres in Durban, Cape Town and Johannesburg. It gives the schools and colleges direct network access to Platform Teraco, where the institutions will benefit from a highly secure and direct interconnection to Africa’s largest digital ecosystem.

Teraco Initiatives

The Teraco Connect Foundation

Consistent with the Open Access social investment mandate, the Teraco Connect Foundation has four primary areas of focus:

Health – the foundation is focused on improving ICT access and capacity to organizations that have the mandate to improve the health and well-being of communities.
Education – the foundation is focused on improving ICT access and capacity of educational institutions. 
Business Development and Entrepreneurs – the foundation is focused on improving ICT access and capacity of small, medium, and micro-enterprises (SMMEs) and thereby enabling sustainable broad-based participation in the broader economy.
Arts and Culture – the foundation is focused on improving ICT access and capacity to organizations that have a mandate to uplift communities through the promotion of arts and culture. 

The Tomorrow Trust

Supporting Orphaned and Vulnerable Children through their Educational Journey

Teraco in partnership with the Tomorrow Trust participates in the following programmes:

Matric Pass Rate Number of Learners Bachelor Pass Diploma Pass Higher Certificate
2021 91% 97 67 14 5
Total number of Learners impacted in past 10 years 863 648 139 31
Post-Secondary Program – is a programme geared toward assisting students through college and university. Monthly workshops are arranged where life skills, study skills, self-awareness and self-mastery issues are developed and taught. Upon graduation, students enter the South African job market as skilled and reliable individuals, ready to further and sustain the growth of our country.
Tomorrow Trust Holiday and Saturday School – is a programme that provides orphaned and vulnerable children with additional academic support in a holistic manner to ensure that they achieve good academic passes in Grade 12, thereby preventing them from dropping out of school and enabling them to access tertiary education. 

Skills Development & Learnership

Our focus was on the journey of 100 unemployed students (50 based in Limpopo / 50 based in Northwest Province) who are to be enrolled in a Pivotal Skills program through the MICT Seta to complete a 12-month Learnership studying a Computer Technician course as well as 50 employed students who will be undertaking an Internship studying Computer Network and Systems Engineering based in the Limpopo province.

Both Pivotal Skills programs will be managed by Level-1 BBBEE program managers who provide learning and development solutions to positively impact the well-being of employed or unemployed learners.

Supplier Development

Teraco is privileged to be a founding partner of the Tshimologong Precinct

As Africa’s largest data centre, Teraco supports the foresight and vision of Wits University and the Joburg Centre for Software Engineering (JCSE) in creating a vibrant digital technology hub in Braamfontein, Johannesburg. Tshimologong will support much-needed skills development, job creation, entrepreneurship and the rejuvenation of Johannesburg’s inner city. Tshimologong, meaning new beginnings in Setswana, is an initiative by Wits University through its Johannesburg Centre for Software Engineering (JCSE).

The Precinct will provide an exciting environment that sees programmers, designers, developers and entrepreneurs congregating in a half-city block in Braamfontein. Teraco is a strategic partner with the likes of Microsoft, IBM, Cisco, Telkom, ACSA and the City of Johannesburg.

For more information, please visit

Teraco also supports the following additional businesses under various projects: BCNK, KMJ Services, Njinjicom, and Sukuma.

Enterprise Development

Teraco has chosen to support independent supplier enterprises with a turnover of less than R50m and black ownership greater than 51% to help smaller businesses and encourage the growth of these enterprises, which will, in turn, create jobs and economic opportunities for black-owned supplier companies and black entrepreneurs. 

As part of this program, the Teraco Connect Trust supports: Collaborate Business Solutions, Lyca Xfinity, S’Fikile Consulting, Two-Seven-Six Main Street, Voimar, and Umzinyathi Telecommunications.



Teraco has donated R18m to programs and organisations in 2021


  • Teraco Connect Bursary Scheme – provides bursary opportunities to deserving members of a broader Teraco community.
  • Hosted 13 Teraco Tech Days in 2021 – a community initiative for the good of the Internet.
  • 100 MICT learnerships – for unemployed students funded in 2022.

Charitable Donations (2021)

  • R1m – To the Solidarity Fund (COVID relief)
  • R3.4m – to The Tomorrow Trust
  • R1m – In support of ending broadband poverty in South Africa’s schools and colleges

Supplier & Enterprise Development (2021)

  • R7.5m – In SME BBBEE enterprise development spend and support in the ICT space
  • R5m – In SME BBBEE supplier development spend and support in the ICT space

National Contact

How can we help? We’re available

Monday to Friday from 08h00 until 17h00.


+27 (0) 11 573 2800


Call +27 (0)11 573 2800 / email:

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