Our Services

Selecting Teraco for your Data Centre solutions means that you will be backed up by skilled onsite technical support staff who are available around the clock. Find out more about our core and remote management services below or by contacting us via this site now.

Core Services

Colocation – securely locate equipment within the main colocation or carrier hotel areas

Private Cage – locate equipment within private, caged space for customer’s sole use

Support – 24 hour a day, 7 days a week support by phone, email, or web

Service Level Agreement – Contractual guarantee of environment, availability and support

Physical Interconnect Services – resilient links to any Teraco customer, carrier or service provider, installed within a day. Availability guaranteed

NAPAfrica – Free peering between any two Teraco customers

Remote Management Services

Power Management – more detailed power management services

Cabinet Environmental monitoring – more detailed monitoring of environment within a cabinet

Remote Hands and KVM – Remote technical access to equipment without visiting in person

Service Level Agreement

All customers’ contracts include a service level agreement (SLA), which provides a contractual guarantee of availability and compliance of the data centre environment, climate, power supply, physical interconnects and support team.

These SLA’s ensure that Teraco’s commitments are contractually reinforced. SLA metrics are measured according to global best practice.

Metrics guaranteed:

• Power availability to cabinet
• Environmental Temperature
• Relative Humidity
• Physical Interconnect Availability
• Support availability, escalation procedures and resolution