Security

• Comprehensive perimeter and building security, with ‘zones within zones’ for multiple levels of security
• Pre-authorisation required for Data Centre access according to Teraco Access Policy
• Visitor identity confirmed visually against picture on named user list, with additional biometric confirmation by fingerprint
• Service areas physically separate from Data Centre areas
• Continuous video surveillance of all zones and cabinets
• Comprehensive audit logs on all access
• Additional bespoke access policies can be implemented for private cage customers

Physical

• Colocated Cabinets are 19” racks
• Additional 200mm depth per cabinet, making each cabinet 1200mm deep with space for wiring, air flow and access
• All cabinets have unique locks, ensuring that only approved personnel have access per zone area
• Perforated front and back doors, 86% air flow

Connectivity

• All major network operators present in Meet Me room 'Carrier Hotel'
• Structured cabling cabinets in Meet Me room for rapid and flexible interconnect to colocation area
• Interconnect cabinets on each row in colocation area
• Any point in Data Centre can be connected to any other point via multiple routes
• Cabling for single and multimode fibre, Cat 6 UTP or GPO copper can be arranged
• All cabling vendors certified (CAT6 cabling is Molex certified)
• All cabling managed by structured cabling policies and by Teraco technicians only to guarantee availability

Fire Protection

• Pro-active fire monitoring systems and best practice fire protection and prevention procedures
• Multi-zone monitoring within all plenums
• Multi-zone fire suppression
• Segregated manifold discharge system FM200 fire retardant gas (HFC227) – non-ozone depleting, non-residue, non-hazardous
• Service areas physically separated to prevent damage between zones
• Diesel generators and tanks are physically separated
• Fire seal specified is quadruple that of industry norms
• Independent power for fire protection and monitoring equipment

Power

• Single municipal power feed into the building providing 1.6MVA power to the Data Centre
• N+1 diesel backup generators fuelled to provide 15 hours power at maximum load
• Power cascaded to multiple redundant distribution boards servicing multiple zones
• Two independent power circuits per cabinet from resilient bank of UPSs
• Fully online UPSs ensuring frequency, voltage and surge stability
• Power Distribution Unit technology to manage power down to socket level within cabinets, with remote management to reduce the need to come to site
• Power supplied in 1.1KVA increments from 1.1KVA/cabinet upwards. High power configurations available
• Detailed measurement and proactive notification of power usage via Secure Customer Portal

Absolute Focus on Infrastructure, Service and Choice

• Teraco’s sole business goal is provision of Data Centre facilities
• Colocation available in the managed customer area or a private cage for customer’s sole use
• Customers can choose any server hardware or networking equipment
• Unrestricted choice of network operator, ISP or interconnect within facility
• Routine daily, weekly and monthly maintenance against checklists, without interruption to Data Centre services
• Remote Hands technician services available
• Open market of interconnectivity via network access points (NAPAfrica)
• Remote power management available